Privacy & Policy
The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by karukone.com or to the people who are not engaged, employed or managed by karukone.com
Through this policy, we wish to make you
Feel at ease while using our website.
You can feel confident while sharing information with us.
Be aware that you may contact us with questions or concerns about privacy on this website.
Be aware that by using our websites, you voluntarily and unconditionally agree to the collection of karukone.com
Information that may be collected from you:
karukone.com collects the detailed information you provided on registration with karukone.com, your use of our service, your visits to our website, and other websites accessible through them. Please note that karukone.com does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV, etc.)/bank account details/UPI details, etc. When you purchase using your card/net banking/UPI, all required transaction details are captured on the secured payment page, encrypted using Industrial Strength Cipher, and securely transmitted to your card issuer/bank/payment applications to obtain an authorisation decision. At no point in time, during the purchase process or after that, does karukone.com have access to or store your complete card account, Bank account and UPI information.
We may collect additional information from your participation in any promotion or contest offered by us and from your feedback or completion of profile forms. We also monitor customers’ traffic patterns and website use, which enables us to improve our service. We will collect the necessary relevant information to provide better services on the website.
While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from “cookies” sent to your browser from web server cookies stored on your hard drive, including but not limited to:
Computer-identification information;
The IP address assigned to the computer/machine which you use
The domain server through which you access our services
The type of computer/machine you are using
The type of web browser you’re using.
While you are transacting on our website, personally identifiable information collected about you may include-
First and last name
Email addresses
Contact details, including phone numbers
Postal code
Demographic profile (like your age, gender, occupation, education, address and durables owned)
Personal preferences and interests (such as books, movies, music and so on)
Your opinion and preferences on services, products, and features on our websites.
We may also collect the following information about-
The pages you visit/access
The links you click on our website
The number of times you access the page
Things you view, add to bag, add to wish list
Other websites you open simultaneously while browsing on ours.
When/How do we collect the information?
We will collect anonymous traffic information from you when you visit our website.
When you register with us or transact as a guest, we collect personally identifiable information from you. During registration, you must give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, postal code, mobile number, occupation, interests, etc.). Upon registration, users may receive communications from karukone.com (e.g. newsletters and updates). Even when you transact as a guest, we collect identifiable information (such as name, email address, gender, billing address, delivery address, postal code, mobile number, etc.)
We use this information to reach out to you about the services you are using on our website and the services you have expressed interest in.
When you purchase a product or service from us, we ask you for personally identifiable information on our order form so we can provide the service you asked for. You must provide contact information (such as name, email, mobile number, and shipping address).
We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we'll use this information to contact you.
You can provide demographic information (such as occupation, education and gender) to us, and we encourage you to submit this information so that we can give you a better and more personalised experience on our website.
If you use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting them to visit the website. Karukone.com stores this information, and it is used solely to send this one-time email and track the success of our referral program. Your friend may contact us at customercare@karukone.com to request that we remove his information from our database.
We are the sole owners of the information you provide us at various points on our Website. We will collect personally identifiable information about you only as part of a voluntary registration process, guest check-out, online survey, contest, or any combination thereof.
Our advertisers may collect anonymous traffic information from their assigned cookies to your browser.
The website contains links to other websites. We are not responsible for the privacy practices of such websites, which we do not own, manage, or control, and we suggest you use caution while using those websites.
At certain times, we may make chat rooms, forums, instant messengers, message boards, and other services available to you. Please remember that any information shared in these areas becomes public information. We have no control over its use, and you should exercise caution when disclosing your personal information to anyone.
You can use a bulletin board or chat room on this website. You should be aware that any personally identifiable information you submit there can be read, collected or used by other users of these forums and could be used to send you unsolicited messages. We are not responsible for the information you send in those forums.
How is the information used?
We use your contact information to send you:
Password reminder and registration confirmation
OTP
Special offers, promotional and transaction message(s)
Changes in the service policies or terms of use
Event-based communications include order information, renewal notices, invites, reminders, etc.
Note: We send users updates upon registration and their order status. We also send promotional emails to inform them about new arrivals, special offers, etc.
We use your personal information to:
Improve personalized features on our websites to enhance your shopping experience
To contact you for your account/profile-related matters or any other reason as may be necessary
To provide the services requested by you (For example, deliver merchandise ordered by you)
To preserve social history as governed by existing law or policy.
We use anonymous traffic information to:
Remember you to deliver better and more personalised service, e.g. track your entries in our promotion schemes
Recognise your usage privileges to our website
Administer and manage the smooth functioning of our website by diagnosing problems
Track your sessions and activities to understand better how people use our website.
To whom do we share your information?
We do not share or rent your information with third parties except our agents and alliance partners.
Agents
We use the services of our enabling partners, such as outside shipping companies, resellers, and business associates, to fulfil orders and credit/debit card processing companies/banking partners to process the payment for goods and services ordered from the karukone.com website. These entities do not retain, store, share, or use personally identifiable information for any other purposes.
Alliance Partners
We will be sure to share your information with our alliance partners who work with us or on our behalf to help provide you with the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by karukone.com.
